Privacy Policy
Effective Date: May 20, 2025
DeepChatBI ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy describes our practices regarding the personal information ("Personal Information") we collect through our website, applications, and services (collectively, the "Services").
1. Personal Information We Collect
We collect Personal Information that identifies you as an individual or relates to an identifiable individual or entity. This includes:
Information You Provide: Name, email address, organization, account credentials, payment-related details (handled via third-party processors), user input, files, communications, and feedback.
Automatically Collected Information: IP address, browser type, device identifiers, operating system, log data, usage metrics, cookies (please refer to our Cookie Policy).
Third-Party Sources: We may receive data from service integrations, partners, and publicly available sources, combined with other data to improve Services.
2. Use of Personal Information
We use Personal Information for purposes including:
Providing and improving our Services;
Account management and authentication;
Responding to inquiries and providing support;
Ensuring the security and integrity of our systems;
Sending transactional and administrative communications;
Meeting legal, regulatory, and contractual obligations;
Conducting analytics and research (in aggregated or de-identified form).
3. Disclosure of Personal Information
We disclose Personal Information as necessary to:
Trusted service providers (e.g., hosting, security, analytics) under strict confidentiality obligations;
Affiliates for consistent service delivery;
Authorities or third parties as required by law or legal processes;
Third-party integrations you authorize;
Parties involved in a merger, acquisition, or corporate restructuring.
4. Data Security and Compliance
We implement technical and organizational measures aligned with SOC 2 Type 2 standards to protect Personal Information from unauthorized access, misuse, alteration, or loss. These measures include:
Encryption of data in transit and at rest;
Role-based access controls and authentication mechanisms;
Continuous monitoring and auditing of system activity;
Secure software development practices and regular vulnerability assessments;
Incident response and data breach notification protocols compliant with U.S. federal and state laws.
We retain data only as long as necessary to fulfill our contractual and legal obligations or as required by law. Upon request or termination, Personal Information will be securely deleted or anonymized in accordance with our data retention policy.
5. Your Rights and Choices
Depending on your jurisdiction, you may have the right to:
Access and receive a copy of your Personal Information;
Request correction or deletion of your data;
Object to or restrict certain processing;
Opt out of marketing communications;
Limit the use of sensitive personal information where applicable (e.g., under California law);
Designate an authorized agent to submit a request on your behalf.
To exercise these rights, please contact us at info@deepchatbi.com. We may require verification of identity before fulfilling requests.
6. Use by Minors
Our Services are not directed to individuals under 16. We do not knowingly collect Personal Information from minors. If you believe we have collected such data, please contact us so we can take appropriate action.
7. Third-Party Links
Our Services may link to external websites. We are not responsible for the privacy practices of third parties. Please review their privacy policies independently.
8. Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be communicated through our website or via email. The updated policy will be effective upon posting with the revised date.
9. Contact Us
For questions about this Privacy Policy or our data protection practices:
📍 DeepChatBI, 1500 N GRANT ST DENVER, CO 80203