Refund Policy

DeepChatBI Refund & Cancellation Policy

Last Updated: 2025

1. Scope of Application

This Refund & Cancellation Policy applies to all paid products and subscription services purchased through the official DeepChatBI website or authorized channels, including but not limited to:

• AI-powered data analysis and conversational services

• Data connectors and automated analytics features

• Professional / Enterprise subscription plans

• Paid services activated after the end of a free trial (if applicable)

This policy forms an integral part of the DeepChatBI Terms of Service.

2. Nature of Digital Services

DeepChatBI provides instantly accessible digital software services (Software as a Service, or SaaS).

Once a user account is activated and granted access to core functionalities, the service is considered delivered. Accordingly, DeepChatBI does not offer “no-questions-asked” refunds, unless explicitly stated in this policy.

3. Refundable Scenarios (Limited)

Users may request a refund under the following circumstances. Each request will be reviewed on a case-by-case basis:

3.1 Service Unavailability Due to Technical Issues

• The service remains unavailable for a prolonged and unreasonable period

• Core features cannot be accessed, and DeepChatBI fails to resolve the issue within a reasonable timeframe

3.2 Duplicate or Incorrect Charges

• Duplicate payments caused by system errors

• Clear billing anomalies not resulting from user actions

3.3 Cancellation During Free Trial

• If a free trial is offered

• The user cancels the subscription before the trial period ends

• Charges incurred after the trial ends are non-refundable

4. Non-Refundable Scenarios

Refunds are generally not granted in the following situations:

• The service has been used normally, but is no longer needed for personal reasons

• The service was unused or infrequently used

• Dissatisfaction with features, UI, or product design preferences

• Failure to cancel before an automatic renewal

• Usage issues caused by the user’s environment or third-party platforms (e.g., Shopify, Google, AWS)

• Core services have already been delivered, including data synchronization, analysis, or report generation

5. Subscriptions & Renewals

• All paid subscriptions renew automatically by default

• To avoid charges for the next billing cycle, users must cancel before the current cycle ends

• After cancellation:

  • Access remains available until the end of the paid period

  • Fees for unused time are not prorated or refunded

6. Refund Request Process

To request a refund, users must contact the DeepChatBI support team within 14 days of payment and provide:

• Registered email address

• Order ID or payment confirmation

• A brief explanation of the refund request

📩 Official support contact: info@deepchatbi.com

DeepChatBI reserves the right to request additional information as needed to complete the review.

7. Refund Processing

• Approved refunds will be issued via the original payment method

• Processing times depend on the payment provider and banking systems

• DeepChatBI is not responsible for delays caused by third-party payment processors or banks

8. Abuse Prevention & Risk Control

DeepChatBI reserves the right to deny refund requests, including but not limited to cases involving:

• Repeated refund requests or apparent refund abuse

• Attempts to exploit refunds for testing, scraping, or service misuse

• Suspected fraud, false information, or abnormal account activity

9. Legal & Mandatory Consumer Rights

This policy does not limit or exclude any non-waivable consumer rights granted under applicable laws in the user’s jurisdiction.

Where this policy conflicts with mandatory local laws, such laws shall prevail.

10. Policy Updates

DeepChatBI may update this policy from time to time due to product changes, legal requirements, or business developments.

The updated version will be published on the official website and will apply to orders placed after the effective date.